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If you are currently a City of Gastonia or Two Rivers utility customer, please complete and submit the following information to transfer your utility services and allow at least two (2) business days for processing.  If you need to transfer service from a property owner or landlord for a residence into your name, and don’t currently have an account, please use the Residential Utility Service Application.

Requirements for transferring utility service:

  • City of Gastonia/Two Rivers Transfer Utilities Application - completed and signed for the primary applicant and, if renting, all other adults (over 18 years of age) living in the location where service is being requested.
  • Identification – clear photo or image of a valid U.S. issued photo identification or completed Identity Verification Form, found on the City’s website under the Utility Customer Service tab.
  • Proof of Legal Occupancy - copy of lease agreement, utility verification form or proof of ownership where new utility service is being requested.
  • Contact Phone Number - please provide a valid daytime phone number where you may be reached in case there are questions or issues that need to be addressed prior to transferring your service.
  • Deposit - if you currently have a utility deposit with the City of Gastonia, it may be transferred to another service location.  However, if there is a difference in utility services available and/or the credit rating for your account, you may be required to pay an additional deposit or be entitled to a refund. If you are required to pay an additional deposit, it must be paid in full before services are connected. 
  • Account Balances - please note that you cannot transfer service with a past due balance and other accounts, for any co-applicants must also be current before new utility service can be established.

Please note that all documentation must be received before services can be transferred.  Also, please note that if two service locations for the same customer are active for a period of ten (10) days or more, a new account number will be assigned for the new location.

Submitting your application:

The preferred method for submitting your application and necessary attachments is through our secure online application.  However, if you prefer to use paper forms, they are available to print from our webpage or can be picked up in the Customer Service Office.  Completed forms can be returned as follows:

  • Mail to City of Gastonia Customer Service, PO Box 1748, Gastonia, NC  28053
  • Deliver in person to the Customer Service Division located on the first floor of the Garland Business Center, 150 S. York Street, Gastonia NC  28052

Please note that we do not recommend returning the information to us via email or facsimile (FAX) due to the sensitivity of identifying personal information 

Current Service Location to be Disconnected

Co-Applicants Name

Current Service Location Address

Date to Disconnect Services - disconnects are only available during normal business hours, Monday-Friday (excluding holidays). Please allow 2 business days for processing.

New Service Address to be Connected

Please enter billing mailing address:

Please enter Service Start Date - new service is only available during normal business hours, Monday-Friday (excluding holidays). Please allow 2 business days for processing.

Please note that your disconnect date and/or new service request date is based on your application and the lease or purchase agreement provided.  It is the customer's responsibility to notify the City of any changes to dates or location to which you are moving.  Otherwise, you will begin being billed for services on the date and location originally specified.

Please upload a copy of the lease or purchase agreement for the address where utility services are being requested:

Identity Information

Even though you are transferring service as an existing City of Gastonia or Two Rivers Utilities customer, changes adopted by City Council in June 2019 require verification of identity for all customers establishing or being an authorized user of an active utility account.  This information is considered by the City of Gastonia to be confidential and is encrypted to keep it secure and separate from basic account information, which may be placed on public record for the purposes of collecting a debt.  In accordance with the Identity Theft Protection Act, as shown below, it is unlawful to place certain identifiable information on documentation that may be placed on public record.


Please upload below a clear image of your U.S. government issued photo identification or completed, signed and notarized Identity Verification Form below.  

Acceptable forms of identification include driver's license, passport, identification card, military ID, permanent resident or resident alien card.  Employer work badges or personal photos cannot be accepted.

If you need to access the Identity Verification Form to print and complete, click here:  

There is a 250MB limit on each attachment.

Upload Photo ID or Identity Verification Form Here


NCGS §132-1.10(d)

No person preparing or filing a document to be recorded or filed in the official records of the register of deeds, the Department of the Secretary of State, or of the courts that may include any person’s social security, employer taxpayer identification, driver’s license, state identification, passport, checking account, savings account, credit card, or debit card number, or personal identification (PIN) code or passwords in that document, unless otherwise expressly required by law or court order, adopted by the State Registrar on records of vital event, or redacted...

Any person who violates this subsection shall be guilty of an infraction, punishable by a fine not to exceed five hundred dollars ($500.00) for each violation.

The entire Identity Theft Protection Act can be found at


Online Utility Exchange provides City of Gastonia credit and past utility information to determine the amount of the deposit required. Deposit amount depends on information furnished by Online Utility Exchange and can be waived if Online Utility Exchange qualifies the rating.  If a deposit is required, this amount must be paid in full before utility service is supplied to the location.  This deposit is non-transferable, non-interest bearing, and will not be considered as part payment of any bill where service is continued.  Proof of ownership or a copy of your lease must also be provided at the time of application.

The City of Gastonia asks that individuals provide your Social Security number and business entities provide your federal tax identification number as a part of your application for utility service.  The request for an individual customer’s Social Security number or an entity’s Federal Taxpayer Identification Number is authorized by Section 105A-3(c) of the North Carolina General Statutes.  Individual Social Security numbers and business federal tax identification numbers collected by the City’s Billing and Customer Service offices may be used to check credit worthiness for purposes of establishing the amount of required deposit, to confirm identity of the customer, by means of matching the number with information found in the City’s databases, or to determine whether the customer qualifies for additional services such as payment arrangements or online account access.   They may be released to the State of North Carolina for use in the Debt Setoff program or other governmental agencies or their agents.  It may also be released to private debt collection agencies for the purpose of collecting debts owed to the City.  Access to personal information such as identification, Social Security number and bank account information are only accessible by authorized City personnel for purposes outlined above and general account maintenance.

If any individual decides not to provide their Social Security number as part of your application, you will still be provided utility services.  However, you will be required to apply in person, pay a deposit for utility services and certain services offered as a courtesy by the City of Gastonia, such as payment arrangements and online services, may not be available to you.

I hereby make application for utility services with the City of Gastonia/Two Rivers Utilities at the service location indicated above and certify that the information provided is true and correct to the best of my knowledge.  In requesting utility service, I accept full responsibility for any charges, fees, penalties or other obligations incurred by this account, regardless of service location.  I also agree to abide by all present and future rules and regulations of the City of Gastonia that may apply to my utility service. 

Click here for additional rules and regulations in Gastonia City Code Chapter 14 - Utilities

Customer Signature

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